The product recognition device installs computer software on the Microsoft Microsoft windows device that enables HP to identify and gather information about your HP and Compaq services and products to produce quick access to support information and solutions. Specialized data is collected the services and products supported by this device and is accustomed identify products, supply relevant solutions and instantly upgrade this tool, to improve our services and products, solutions, solutions, along with your knowledge as our client.
Note: This device relates to Microsoft Windows PC's only. This device will identify HP PCs and HP printers.
Information gathered:
- Operating system
- Browser version
- Computer system vendor
- Item name/number
- Serial number
- Connection slot
- Driver/device information
- Computer and/or printer setup
- Equipment and pc software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Quantity of pages printed
Put In Software Details:
- HP Support Options Framework - Microsoft windows Service, localhost online host, and Software
Getting Rid Of Installed Software:
- Remove "HP help possibilities Framework" through Add/Remove programs on PC
Source: support.hp.com